FAQ
How can I return (part of) my order?
It's unfortunate that your order hasn't fully met your expectations! You can easily return a product or order within 14 days. For this, you can use our returns portal. Here, you can quickly and easily manage your returns online. We explain how to return a package or product here.
My order hasn't been delivered, what should I do?
If your package hasn't been delivered but is showing in track & trace, first check if it might have been delivered to your neighbours (no notification cards are left in the mailbox, check the carrier's website or app). If they also haven't received your package, please contact our customer service at 020 245 7685 (weekdays 9.00-12:30 and 13:00-17.00) or via info@vitaminstore.nl. Keep your order number handy.
What are the shipping costs?
Shipping is always free for own brand products and for orders over €25 in the Netherlands, Belgium, and Germany.
For orders of non-own brand products up to €25, we charge €3.95 for shipping. The rates for countries outside the Netherlands, Belgium, and Germany can be found here.
Do you also ship abroad?
Yes, we ship to the following countries:
- Germany and Belgium - Free for orders over €25, otherwise €3.95.
- Denmark, France, Italy, Luxembourg, Monaco, Austria, Spain, the United Kingdom, and Sweden - €19.95
- Bosnia and Herzegovina, Cyprus, Finland, Greece, Hungary, Ireland, Croatia, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, the Czech Republic, Turkey, and Switzerland - €24.95
- Argentina, Australia, Brazil, Canada, China, Hong Kong, Japan, New Zealand, Nigeria, Russia, Saudi Arabia, Singapore, Suriname, Taiwan, United Arab Emirates, the United States, and South Africa - €34.95
Unfortunately, we do not ship to any countries other than those mentioned above.
Price changes are subject to change.
I receive a message that my phone number is incorrect, what should I do?
Enter a 10-digit number (without spaces or hyphens), both in your account and at the shipping address.
The product I ordered is damaged, what should I do?
I'm sorry to hear that your order didn't arrive in good condition! You can report this within 14 days to our customer service. Please take a clear photo of the damaged product and report it easily to us online via our returns portal. We explain how to report a package or product here.
How can I request a new password?
Go to request a new password.
Here, enter your email address, and you will receive an email from us to create a new password.