Accessibility Statement – Website – European Accessibility Act (EAA)

We believe that everyone should be able to use our website independently—whether you are searching for products, reading information, placing an order, or managing your details. That is why we are continuously working on digital accessibility, so that as many people as possible (including those with disabilities) can shop without barriers.

The European Accessibility Act (EAA) sets accessibility requirements for digital services such as e-commerce. In the Netherlands, this is included in the Implementation Act on Accessibility Requirements for Products and Services. With this statement, we explain how we approach accessibility, what is already working well, and what we still need to improve.

In addition to the EAA, we also consider other relevant laws and regulations, such as:

• GDPR: protection of personal data.
• Telecommunications Act: rules regarding digital communication and consumer protection.

These frameworks are practically interconnected.

Through www.vitaminstore.nl, we offer a digital ordering service (e-commerce). Visitors can view, compare, and order products, with delivery via the options provided on the website.

• Search for, filter, and view products, and read product information.
• Fill a shopping cart, place an order, and check out.
• (Where available) log in and view/manage details or order history.

Our general terms and conditions apply to the use of the website.

Accessibility for us goes beyond just technology: we also want customers to be assisted with questions or problems.

Contact regarding accessibility

If you have a question, something isn’t working, or you want to report an accessibility issue? Email us at klantenservice@vitaminstore.nl.

Please describe which page/section it concerns, what you were trying to do, and which tool you are using (e.g., screen reader or keyboard), so we can investigate it properly.

We configure the website to be as usable as possible with common assistive tools and settings, including:

• Keyboard navigation: the core of the website is primarily operable with a keyboard. We have implemented clear improvements in this area, but this has not yet been independently assessed by an external accessibility expert or specialised agency.
• Screen reader support: where possible, pages and interactions are designed to work with screen readers.
• Font size and zoom: the website should remain usable when enlarged (browser/OS settings).
• Responsive use: the layout adapts to different screen sizes.

We focus on the accessibility requirements as they are practically fulfilled via:

• EN 301 549 (accessibility standard for ICT products and services in Europe), and
• WCAG 2.2 level AA (Web Content Accessibility Guidelines).

Where possible, we strive for clear, comprehensible texts.

Currently, we base our assessment mainly on:

• Self-assessment and internal controls during design and development.
• Practical tests on components of the main customer flows (e.g., searching, product detail, shopping cart, checkout), including keyboard usage.

Important: the website has not yet been recently and fully assessed through an independent external audit by a specialised accessibility party. Therefore, there may be issues that we have not yet identified.

Based on the current internal assessment, we conclude that www.vitaminstore.nl partially complies with the relevant accessibility requirements (EN 301 549 / WCAG 2.2 AA). We are actively working on improvements.

As no complete external audit has been conducted yet, there may still be challenges, for example with:

• complex interactive components (such as filters, carousels, modals, or dynamic updates);
• error messages and instructions in forms (e.g., how and when feedback is read aloud);
• focus order and visibility of focus in exceptional situations;
• completeness of accessible names/labels for some buttons or icons.

When reports come in or we find issues, we prioritise solutions based on user impact and frequency.

We will continue to improve accessibility structurally. Consider:

• further refinement of keyboard control (logical focus, no “focus traps”, consistent operation);
• improving labels, roles, and status messages for screen readers;
• optimising forms (input assistance, error handling, clear instructions);
• periodic re-evaluation after changes and releases.

We will update this statement when there are substantively relevant improvements or changes.

Vitaminstore.nl declares that www.vitaminstore.nl is designed to meet the accessibility requirements of the European Accessibility Act (EAA), and that the website is currently partially compliant. We will continue to work on removing remaining barriers.

Last updated: 15-01-2026